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Dear Customer,
we have registering malfunctions in the Level 3 Backbone since about yesterday, 20:40 local time (CEST) that affect various connections at least in Germany and consequential various peering connections to other providers that are routed via Level 3.
Unfortunately the root cause of the problem is not identified yet, but since about 06:15 am local time (CEST) internal connections look to be working without loss again.
At the moment we are still having massive packet loss to some parts of the DTAG network. Level 3 technicians are still working on this issue, but by activating our backup-lines we were able to stabilize the routing to Telecom Italia, Deutsche Telekom and British Telecom. Should you still encounter routing-problems, please send a traceroute from your location to support@server24.co.uk.
Sincerely
Thomas Moroder
President – incubatec GmbH/Srl/Ltd
Chairman – Y&A Ltd
Managing Director – html.de GmbH
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