Connectivity/Routing und Blacklists Telecom Italia

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Dear Customer,

we just got information from Level 3 about the connection issues one week ago. Root cause of the problems was a malfunctional FPC card in one of the backbone routers in Frankfurt (bbr1.frf1). This card caused packet-loss. To resolve these issues Level 3 first tried to isolate miscellaneous links and rerouted traffic within the backbone without success. Finally Level 3 isolated the whole router to do further debugging actions what remedied the loss. Later the router was re-integrated and situation was stable again. It is still unclear why the router did not recognize the defective card.

Date: 22.09.2006 20:40 to 24.09.2006 01:00 CEST

Impact: packet-loss and higher latencies internal and to various providers

There are 2 additional problems with Telecom Italia at the moment, only affecting customers from Italy. Please see our new system and network status-page (still in beta) at:
http://www.incubatec.com/status/

Sincerely
Thomas Moroder
President – incubatec GmbH/Srl/Ltd
Chairman – Y&A Ltd
Managing Director – html.de GmbH

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