supportotecnico

The backup1-facility is currently down due to unplanned mainteinance. Il server di backup “backup1” e’ in manutenzione straordinaria non pianificata. Der “backup1”-Server ist wegen außerplanmäßiger Wartungsarbeiten unvorhergesehen nicht erreichbar.

Currently we are experiencing problems on the Cogent-uplink; we have re-routed all connections and will post an update ASAP. UPDATE: Re-routing completed, Cogent-uplink still has problems, but connectivity should not be affected. UPDATE2: Cogent-uplink is fully operational and working again, apparently there was a problem during maintenance.

A causa di due dischi SCSI difettosi il server in questione risulta down al momento; i lavori di ripristino sono gia’ in corso. Wegen zweier gleichzeitig defekter SCSI-Festplatten ist der Server im Betreff offline; die Wiederherstellungsarbeiten sind bereits in Gange. Due to two defect SCSI-disks this server is down; the repair-works are already in progress. […]

—–BEGIN PGP SIGNED MESSAGE—– Hash: SHA1 Dear Customer, Incubatec wishes to notify you of planned work and important news. Should you have any queries, please email support@incubatec.com. Primary Dates:          November  9th 2007, 00:00 – 04:00 CEST November 21th 2007, 00:00 – 06:00 CEST Location:               incubatec Munich datacenter #1 (MUC1) Summary Description of Maintenance: Upgrade of […]

—–BEGIN PGP SIGNED MESSAGE—– Hash: SHA1 Sehr geehrte Kundin, sehr geehrter Kunde, die nächsten Wochen werden einige Wartungsarbeiten durchgeführt: Datum:                   9. November 2007, 00:00 – 04:00 Uhr MEZ 21. November 2007, 00:00 – 06:00 Uhr MEZ Location:               incubatec Munich Rechenzentrum #1 (MUC1) Zusammenfassung der Arbeiten: Aufrüstung Leitung zur DeCIX (9. November) Wartungs- und Aufrüstungsarbeiten Coreswitch-1 […]

—–BEGIN PGP SIGNED MESSAGE—– Hash: SHA1 Gentile cliente, con la presente incubatec informa di lavori di manutenzione in corso e pianificati e altre novita’ importanti. Per domande a riguardo non esitate a contattare support@incubatec.com. Date primarie:           9 novembre 2007, 00:00 – 04:00 CET 21 novembre 2007, 00:00 – 06:00 CET Location:               incubatec Munich datacenter #1 […]

At the moment the fiber-connection between DC1 and DC2 is disturbed, our technicians are already working at the problem. Al momento ci sono disturbi alla connessione in fibra tra il datacenter 1 ed il datacenter 2. Derzeit gibt es Störungen an der Glasfaser-Leitung zwischen dem ersten und zweiten Rechenzentrum. UPDATE: A fibercut was confirmed, repair-work […]

Total downtime was about 20 minutes, due to reloading of the single linecards and BGP-sessions.

L’ufficio di Ortisei questo pomeriggio e’ chiuso a causa del mercato tradizionale “Segra Sacun” a Ortisei, la raggiungibilita’ telefonica, e-mail, del supporto tecnico d’emergenza e del Network Operations Center e’ cmq. data.

Per lavori di manutenzione alcuni VPS Windows e Linux sono o saranno offline per breve tempo nelle prossime ore. [UPDATE] I lavori per i VPS Windows si sono gia’ conclusi con un downtime minimo di 10 minuti, mentre i lavori per i VPS Linux sono tuttora in corso, in parte a causa di checks obbligatori […]